Whether you're looking for a quick overview of your product catalog or need to dive into the details of a specific item, this documentation will guide you. You'll learn how to navigate and interact with PX Insights data in both the Product Grid and the Product Edit Form, ensuring you can efficiently manage your product information.

Product Grid

In the Product Grid, two new types of data are now visible.

• Rating: Average rate of all reviews for products coming from your customer engagement platform.
• Number of reviews: Total amount of individual reviews coming from your customer engagement platform.

Add new data in columns

Per default, these new data points are not visible in the Product Grid. You need to add them as new columns to start visualizing them. 

For that, you can click on the Columns button and look for rating & reviews data. They are in the Attribute Group “System”.

Drag and drop the Rating & Number of reviews items from the middle to the right column on the screen.

You can now see the two new columns displayed in the Product Grid. 

Leverage the full power of the Product Grid

See below some ideas of what you can do with these new insights already visible in the Product Grid.

Filtering

Filter the product selection to find out the lowest rated products according to your business criteria and start taking actions. Here is an example: 

• For the Number of reviews filter, select the products who have minimum of 20 reviews
• For the Rating filter, select the products who have a score below 3 (out of 5).

View

Create a dedicated view to identify easily the low rated products on a regular basis and share it with others.

Workflows

From the Product grid, assign selected products to an existing workflow for further analysis and troubleshooting. That will ease the team collaboration on product optimization.

To add a list of identified products to a workflow, you can use the Bulk action Add to workflow option available in the Product Grid or any saved View. To do so, make sure you have the required permissions to Manage Workflows Settings.

This will add this specific set of products to the selected workflow (with Product Selection criteria unchanged), enabling assigned contributors to work on both sets within the same workflow tasks. Otherwise, to create a workflow that only includes manually added products, configure the workflow's Product Selection criteria to accommodate this (e.g., "Status = Enabled" & "Status is Disabled") and ensure no products are automatically selected.

To get more details about a Product, select it and go to the Product Edit Form.

Product Edit Form

In the Product Edit Form, a new section called PX Insights is now accessible to get more information about your product performance.

In the Rating & Reviews tab you will see 2 types of information:

• Overview with the overall performance of the product 
• Product sentiment themes & reviews leveraging AI capabilities

Overview

In this section, there will be the following data (also visible in the Product Grid):

• Total number of reviews: It's an aggregation of the number of reviews coming from the connected platform.
• Average rating (out of 5): It's the average of all reviews for this product coming from the connected platform.

Product sentiment themes & reviews

Sentiment themes

Thanks to AI, the most common themes have been extracted from the consumers reviews to help you understand how your product is perceived.

These sentiments themes have been divided in 2 categories, the negative and the positive ones.

For each of the theme, you can see the number of reviews including this topic (number between brackets). The themes are by default sorted by the most important ones.

AI synthesis

You can then select a specific sentiment theme to get a summary of all the reviews including this topic.

Original reviews

For each sentiment theme selected, you can access the original reviews associated.

Good to know

• Product models : the visibility of data—received from the third party—is determined by whether that data applies to the variant level or the model level. Currently, data is only visible at one of these levels at a time.
• Locale & channel : The data is locale & channel agnostic.
• Data freshness: The data is refreshed every week.
• Rating score: The Rating score is based on the reviews from the past 2 years.
• No data: there may be several reasons to explain why there is no ratings & reviews data for your product. Here is the list of the most common ones: 
  • Lack of data for this product at the moment (no review or not enough to generate insights as we require 10 as a minimum to perform the AI analysis): Come back later.
  • Data visible elsewhere: Check Variant or Model level.
  • Synchronization delay or error: Try refreshing the page.
  • Technical issue: Contact support for assistance.
  • The data present in Yotpo might not be compatible with the feature as there need to be a common ID to perform the mapping. Contact support for further investigation.