Context
Sometimes, a job may get stuck at a specific step (e.g., Mapping, Validation, Comparison, etc.).
This usually happens when:
- The step encountered a temporary error or timeout.
- The job was interrupted during processing.
- An update or restart occurred while the step was running.
Resetting the step allows the system to retry from that point without needing to recreate the entire job.
Steps to fix
By doing this, you will re-run the current step, loosing any work done within this step but preserving any work done before this step.
-
Open the Job in the Admin Interface
- Go to Admin > Jobs
- Search for the job ID or project name (you can also filter with Pending status)
- Click on the job to open its details page.
-
Identify the Blocked Step
- Look at the
Stepdropdown; it usually shows the last executed step. - Confirm that its state is
PendingorErrorand that theLast update dateis older than 30 minutes
- Look at the
-
Reset the Step
- Check the box “Reset step”.
- Click Save (or Save and continue editing).
-
Monitor the Job
- The system should automatically restart processing from that step.
- Refresh the page or check logs to confirm progress.
